My LG Viewty KU990i Headache

Ok well my problem started when my eldest son finley said that he wanted a lg veiwty ku990 for his upcomming eleventh birthday, my wife lynsey and i talked about it and said we saw no problems with him having this phone even tho at £127.99 it was not cheap.

So anyway my son and i set about looking at all the video and txt reveiws that we could find over the internet, we found loads and after a couple of hours surfing we decided that we would go to the mobile phone shop and look at it for ourselves, we went to the local O2 shop and got the saleswoman to give us a demo of the phone, finley said he was happy and we left.

So two days later my wife and i go and by this phone we paid cash for it and got it on O2 pay and go (as thats the network we all use). We get home with this phone and as always being "dad" i get the rights to open it up and do my own little investigations.

Anyway i open it up and notice straight away that there is  1, no stylus, 2, no usb cable, 3, no pc suite software disc.

So my wife double checked the box but still there was none to be found, so i phoned the O2 shop up and after waiting what seemed like almost an hour i got through, i explained my concerns and was told to come back into the shop with the phone, so back to the shop i took the phone and i basicly had to wait 20mins to get seen, so as you can imagine i was getting a little miffed.

So this salesman come out and first tells me that we have just bought the KU990i Veiwty (Lite) not as we thought the KU990 Veiwty, so ok we have the newer version result in my book but whats the catch?, well he says this new one does not come with the stylus!! its apparently a better touchscreen now so the stylus is not needed, well i have to say i thought he was full of crap but i thought, ok i can live with that finley already said he wasnt gonna use the stylus anyway.

So where is my usb cable and my software disc? i ask, only to be told that when O2 bought the phones from LG they decided not to buy the cable and discs and include them in there packages (cheap tossers). so basicly i would have to buy the cable extra and download the software which for already paying £130 is just taking the piss imo.

The guy in the O2 shop was a g0od bloke and he said he would give be a usb cable he had spare out back for free and he said i would just have to download the software from LG, this sounded fine to me so i packed up my stuff and left the shop.

Ok so i go back home fire up the internet and proceed to track down the LG pc suite for the ku990i, ok well to cut an even longer story short, its not yet available i could only find the one for the ku990 and when ever i tired to run that one it tells me that its the wrong application for my model of phone, so after trying for ages i phone lg support,  after they hung up on me 3 times i got through.

i talked the bloke thru my problems and what drivers i had downloaded so on and so forth, and he told me that everything i had done was right they just had not yet released the pc suite that is compatible with the new lg veiwty ku990i lite and i would just have to keep checking the site untill they release the update.

So basicly i have a camera phone that will not let me take anything off the memeroy what so ever all we can access is the micro sd card as its reconised as a mass storage device.

Now if you was thinking about buying one of these phones let me just tell you as a phone & camera its really good and as yet we have found no problems with it, but if your gonna buy one DONT buy from O2 and DONT buy for at least another 2 months unless your happy not being able to sync to your pc.

Hope this helps somone, Phil.